Shipping is via USPS, and is by weight ᓚᘏᗢ ᓚᘏᗢ ᓚᘏᗢ 

I batch ship orders once a week, and try to get them out quickly. Life, weather, and whether or not puzzles are finished or custom may change how long it takes to ship. 

Your order will be sent to the address provided to me. Double and triple check to make sure that this is the correct address! No one wants art to be homeless -- endlessly shuffling around the mailing system.

If you find that you entered the wrong address, or that the pesky auto fill on your browser did, please notify me ASAP by emailing me at right.meow@3catmax.com. If I don't get back to you within six hours on a week day, make sure to check your Spam folder! If your art is sent to an address that is wrong or not complete, a refund will NOT be given, we will see what we can come up with for a replacement that is fair to both of us.

Life may get in the way (err-hmm COVID-19), so please be patient and contact me if you are getting concerned. As soon as I have an inkling there may be a delay, I'll be sure to keep you in the loop!

If you need to cancel your order, please do it within 24 hours by emailing me at right.meow@3catmax.com. If I need to cancel your order (cat forbid!), I will let you know as soon as possible and start the refund process right a way. If I don't get back to you within six hours, make sure to check your Spam folder!

All orders are lovingly packaged by me to arrive in perfect condition. In the unusual case of damage on delivery, please email me at right.meow@3catmax.com so I can make it right.

I gladly accept returns. Unless the piece was damaged in transit or I screwed up your order, postage is your responsibility. Custom work and digital downloads cannot be returned. Contact me within 3 business days of delivery, and ship approved items back to me in unused condition with all original packaging within 14 days of contact.

Refunds, minus a 25% admin fee will be given upon receipt of the like-new returned item.

I love wrapping presents! Leave me a note with your request, and I'll leave out the prices on the packing slip. If you would like a handwritten note, add the content to the text box at the bottom of the checkout form.

What laser do you have/ where can I get it / who are your suppliers / how did you do that *insert technique* / how can I start a business of my own / can you teach me to make puzzles too?

 I use a Glowforge laser and I love the ease of use. If you are thinking of getting one, use my Glowforge Referral Link to get $100 of the Basic model (what I use), $250 off the Plus model, or $500 off the Pro model. The link will pre-fill the referral code, but in case you need that, it is n0CF5X. That link also sends the same back to me, which is an awesome way to give me a thumbs up for making and sharing cool lasered stuff! 

Any questions you have for me, be it on how I made an item, what apps I use, or anything small creative biz related, I will happily answer on Instagram or Facebook. If you previously loved a file in the Glowforge catalog, but no longer use a Glowforge, 

If you have any other questions, send me an email at right.meow@3catmax.com. I'll get back to you within 24 hours on business days. AKA, if you message me at 3 on Friday, I'll get back to you Monday 😅